SHIPPING & THE HEAT

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We have the same problem as companies who make and ship fine chocolates during the summer months! During very warm weather, some products may soften or even melt during their travels or after their arrival while sitting outside on your warm porch or mailbox. Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products.

On sunny or warm days it is best to refrigerate BEFORE opening the jars. If you open items, especially those in tins, check if melting has occurred, they may spill out and make a mess! The quality and healing properties of our products are not affected by melting.

Place them in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. It will become more like a body balm. Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed and the container may actually look half full.

Place in the refrigerator 10 to 15 minutes. As it begins to harden up--give it a stir and place it back in the refrigerator until firm. Again because it is a whipped product, the container will have less volume as the whipped butters melt.

While we have no control over the temperature conditions once your package leaves our shop, we do our best to protect our products from melting in transit. We check every product before it is packed for shipping We use more protective packaging in the heat of summer We have switched our shipping from envelopes to using boxes that allow more padding for insulation. As a result, most products shipped in warm weather arrive without melting. But please understand, there is no way to prevent melting.

Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.